Cancellation Policy
Effective Date: 09/08/2025
Cancelation Policy
I understand that life can be unpredictable, and sometimes, you may need to cancel or reschedule your appointment. As a solo salon loft owner, I value your time and mine. To ensure smooth operations and fairness to all clients, I have established the following cancellation policy:
Appointment Cancellation
If you need to cancel or reschedule your appointment, please provide me with at least 24 hours' notice. This allows me to adjust my schedule and accommodate other clients who may be waiting for an appointment.
Late Cancellations & No Shows
Cancellations made less than 24 hours before your scheduled appointment time will be considered late cancellations. In such cases, If you are a repeat late canceler, you will not be allowed to schedule appointments too far in advance and maybe day of only.
If you fail to show up for your appointment without prior notice, it will be considered a "no-show." I understand that emergencies can happen, but repeated no-shows may result in the following actions:
For the first no-show, I will contact you to discuss the situation and request your understanding.
For subsequent no-shows, I may require a prepayment for future appointments, or you will only be allowed to schedule appointments the day of.
Rescheduling
I understand that circumstances can change. If you need to reschedule your appointment, I will do my best to accommodate your request. However, please be mindful of repeated rescheduling, as it may affect my ability to schedule appointments in a timely manner.
Late Arrivals
I value punctuality as it ensures that I can provide you with the best service possible. If you arrive late for your appointment, I may need to shorten your service to avoid inconveniencing clients with subsequent appointments. If I am running behind, I will do my best to let you know ahead of time as to not disturb your schedule for the day. Things happen, and we are only human!
How to Cancel or Reschedule
To cancel or reschedule an appointment, please contact me by email, at LeSalonByJennyT@gmail.com. Please provide your name, appointment date and time, and the reason for the cancellation or rescheduling.
Understanding and Communication
I am committed to maintaining a respectful and open line of communication with my clients. If you have any questions or concerns regarding my cancellation policy, please feel free to discuss them with me.
Exceptions
I understand that certain situations, such as emergencies or illness, can make it impossible to provide advance notice of a cancellation. In such cases, I will assess each situation individually and exercise discretion.
Thank you for choosing my solo salon loft. Your cooperation with my cancellation policy helps me provide the best service to all my clients. I appreciate your understanding and look forward to serving you with exceptional salon services.
Note: This cancellation policy is subject to change without prior notice. Please review my policy regularly to stay informed of any updates.